Return Policy

If an EDWIN USA purchase or gift isn't quite right, we accept returns for a full refund within 30 days of delivery. Items returned after 30 days from the date you received your order can't be refunded or exchanged.

To start a return, open your Order Confirmation email and access the order details. Can't find the email? Reach out to contact@edwin-usa.com and we'll help process it.

Once your return reaches our warehouse, refunds are issued in 3–7 business days to your original form of payment or as store credit.

Merchandise must be returned unworn, unused, undamaged, and with all original tags attached. All returns are subject to validation and approval by EDWIN.

Exchanges

We don't currently offer direct exchanges online. To get a different size or style, place a return for store credit and use it to reorder. For help, email contact@edwin-usa.com.

Damaged or Incorrect Items

If something arrived damaged or wasn't what you ordered, email contact@edwin-usa.com and we'll make it right.

U.S. Returns By Mail

Orders shipped to a U.S. address can be returned by mail using the steps below. Returns mailed to a store location won't be accepted. Items shipped outside the 30-day window may not be returned to you, and EDWIN USA isn't responsible for lost returns.

Return Process Instructions
  1. Open your Order Confirmation email and access your order details to initiate the return. If you can't locate the email, contact us at contact@edwin-usa.com.
  2. Within 48 hours, you'll receive a prepaid return label by email. The label is valid for 14 days.
  3. Pack the item in its original condition, attach the label, note the tracking number, and drop it off with UPS or FedEx. Shipping is on us.
  4. Allow 5–7 days for processing once we receive it.

If you haven't received your label within 72 hours, check your spam folder. Still missing? Email contact@edwin-usa.com.