PRIVACY POLICY

Privacy Policy Last updated January 3, 2020.

EDWIN USA (“Edwin,” “we” or “us”) is deemed to operate this Website (the "Website"). We recognize that you care how information about you is used and shared. We have created this Privacy Policy to inform you what information we collect on the Website, how we use your information and the choices you have about the way your information is collected and used. Please read this Privacy Policy carefully.

Your use of the Website indicates that you have read and accepted our privacy practices, as outlined in this Privacy Policy. In addition, please read our Terms & Conditions, available here,which also govern your use of this Website.

We reserve the right, in our sole discretion, to modify, update, add to, discontinue, remove or otherwise change any portion of this Privacy Policy, in whole or in part, at any time. When we amend this Privacy Policy, we will revise the "last updated" date located at the top of this Privacy Policy. If you provide information to us or access or use the Website in any way after this Privacy Policy has been changed, you will be deemed to have unconditionally consented and agreed to such changes. The most current version of this Privacy Policy will be available on the Website and will supersede all previous versions of this Privacy Policy.

If you have any questions regarding this Privacy Policy, you should contact our Customer Service Department by email at contact@edwin-usa.com.

CALIFORNIA RESIDENTS

If you are a consumer who resides in the State of California, then you are afforded specific privacy rights under the California Consumer Privacy Act of 2018, Cal. Civ. Code §§ 1798.100-1798.199 (the “CCPA”)

  • Before or at the time of using any of the services offered on the Website, you may be asked to submit to us certain Personal Identifiable Information (“PII”, as defined below), the categories of which are detailed in our Privacy Policy.
  • If you wish to opt-out of our selling your PII now or in the future, please send an email to contact@edwin-usa.com. You must include this Website as the subject line, and your full name, email address, and postal address in your message, together with the statement “Do not sell my data.”
  • If you make a request to know what PII we have on file for you and how it has been used, or that we delete your PII (each, a “Request to Know or Delete”), we must first verify that you are, in fact, the consumer whose PII we have collected. We do this for security and fraud-prevention purposes.
  • To make a Request to Know or Delete, please send an email to contact@edwin-usa.com. You must include this Website as the subject line, and your full name, email address, and postal address in your message, together with either of these statements:

“Please let me know what Personally Identifiable Information you have on file for me and how it has been used.”

or

“Please delete all Personally Identifiable Information you have on file for me.”

  • From the date that we receive a Request to Know or Delete, we will have up to 45 days to respond.However, on notice to you within that first 45-day period, we may take up to an additional 45 days to respond (for a maximum of 90 days).
  • You have the right not to receive discriminatory treatment from us for your exercise of the privacy rights conferred by the CCPA.

California Do Not Track Disclosure. Do Not Track is a privacy preference that users can set in their web browsers. When a user turns on the Do Not Track signal, the browser sends a message to websites requesting them not to track the user. At this time, we do not respond to Do Not Track browser settings or signals. For information about Do Not Track, please visit: www.allaboutdnt.org.

WHAT INFORMATION ABOUT ME IS COLLECTED AND STORED?

Personally Identifiable Information: Personally Identifiable Information ("PII") is information that identifies you or could reasonably be used to identify you personally (such as your real name, address, phone number or email address). For example, when you create an account with us, your account information is stored on this Website's server. We may also ask you to provide us with certain PII in connection with the use of this Website, in connection with the services provided by our Customer Service Department, in connection with a brick-and-mortar transaction (except where prohibited by law) or in connection with a promotion or sweepstakes. For example, we may ask you to provide certain PII when you register with us, place an order on the Website, choose to sign up for an email newsletter, or participate in a promotional event. This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. This information also may be used to contact you about sales, special offers and new Website features, unless you have opted not to receive promotional communications in connection with this Website. We may also ask you to provide us with demographic information, information regarding your interests or similar information. Edwin does not, however, collect any PII via advertisements. Providing us with information about yourself is voluntary, and you can always choose not to provide certain information, but then you may not be able to take advantage of or participate in some of the Website's features.

In addition, you may have the opportunity to provide us with the PII, such as name or email address of a friend, such as when you choose to use any "refer a friend" or "send to a friend" function to inform someone about information or a special feature from our Website. The email addresses you supply us for those activities will not be retained for other purposes unless otherwise disclosed at the time you provide such information. We encourage you to send such items only to recipients who are your friends or family or persons with whom you have a relationship so that it doesn't seem like we are "spamming" them.

Non-Personally Identifiable Information: When your computer contacts our web servers (for example, when you visit this Website, or view an HTML email), our web servers automatically collect Website usage information. Website usage information is non-identifying information that describes how our visitors use and navigate our Website. It can include the number and frequency of visitors to each web page and the length of their stays, browser type, referrer data that identifies the web page visited prior and subsequent to visiting our Website, and IP addresses (see below for more information on IP addresses). We also may determine the applicable technology available in order to serve you the most appropriate version of a web page, email or similar service. This information is used to analyze and improve this Website and to provide our customers with a fulfilling shopping experience.

Use of Cookies: Also, like many websites, we use "cookies." Cookies are pieces of information that a website either transfers to your computer's hard drive or stores temporarily in your computer's memory for record-keeping purposes. We may use cookies for a number of purposes. For example, cookies help us to identify account holders and to optimize their shopping experience. Cookies also allow us to hold selections in a shopping cart when a user leaves this Website without checking out. When you log in at our Website with your username and password, we will assign you a secure session id. The server then passes your information to you through this secure session id. Also, we will use cookies to monitor and maintain information about your use of this Website. Cookies are also used to track the identity of the Website you visited immediately prior to visiting this Website; otherwise, we do not track information about your use of other Websites. Most browsers accept cookies automatically. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, we recommend that you leave cookies "turned on" so that we can offer you a better shopping experience on this Website. If you decline to accept cookies, you may not be able to take advantage of or participate in certain features of this Website.

Use of Web Beacons: Our web pages or email messages may contain a small graphic image called a web beacon, which is sometimes also called a "clear gif", that allows us to monitor and collect certain limited information about our users, such as the type of browser requesting the web beacon, the IP address of the computer that the web beacon is sent to and the time the web beacon was viewed. Web beacons can be very small or invisible to the user, but, in general, any electronic image viewed as part of a web page or email, including HTML based content, can act as a web beacon. We may use web beacons to count visitors to our web pages or to monitor how our users navigate our Website, and we may include web beacons in email messages in order to count how many messages we sent were actually opened or acted upon. We use web beacons to compile aggregate statistics about our Website and our marketing campaigns.

Use of IP Addresses: An IP address is a number that is assigned to your computer or network when you are linked to the Internet. When you request pages from this Website, our servers log your IP address. We may use IP address for a number of purposes, such as system administration, to report aggregate information to our business partners or to audit the use of the Website. We may associate your IP address with the PII you provide, in which case your IP address will be treated as PII. Your IP address may also indicate your approximate physical location. Collecting IP addresses is standard practice and is done automatically by many websites, applications and other technologies. We use IP addresses for purposes such as calculating usage levels and diagnosing server problem.

We also may collect and store information about you that we receive from other sources, to enable us to update and correct the information contained in our database and to provide product recommendations and special offers that we think will interest you.

We do not knowingly sell or ship any items ordered through this Website directly to anyone who we know to be under the age of 13, nor do we collect any PII from anyone who we know to be under the age of 13. If you are under the age of 18, you should use this Website only with the involvement of a parent or guardian and should not submit any PII to us. If we discover that a person under the age of 13 has provided Edwin with PII, Edwin will use commercially reasonable efforts to delete such person's PII from its system.

USE AND DISCLOSURE OF COLLECTED INFORMATION

Use by Edwin: We may use your PII to provide you with requested information, services or content, to contact you in connection with a promotion, or for other purposes disclosed when you provide the information. We may also contact you from time to time on behalf of one of our affiliated companies or an external business partner with information that may be of interest to you. We may also contact you regarding any problems or questions we have relating to your use of our Website, or, in our discretion, notify you of changes to our Privacy Policy, Terms of Use or other policy or terms that affect you and your use of our Website. We may also use information about our users, including PII, for internal purposes. PII COLLECTED BY EDWIN IS, HOWEVER, NEVER SOLD TO A THIRD PARTY.

We use third-party companies to help us serve targeted product recommendations. These companies may use data about you in order to provide recommendations for products and services that might be of interest to you. To learn more about this behavioral advertising practice or to opt out of this type of advertising, you can visit networkadvertising.org

WITH WHOM DOES EDWIN SHARE INFORMATION?

We may provide information to select outside companies when we believe their products or services may be of interest to you. If you opt in to receive communications from a third party, your information will be subject to the third party's privacy policy and not this Privacy Policy. Therefore, if you later decide that you do not want that third party to use your information, you will need to contact the third party directly. In addition, Edwin may share your PII with third parties under the following circumstances:

Third parties providing services on our behalf: We may engage third parties to perform services in connection with the operation of our business. Examples of these services include: (a) payment processing and authorization, (b) fraud protection and credit risk reduction, (c) product customization, (d) order fulfillment, (e) shipping, (f) marketing and promotional material distribution, (g) Website evaluation, (h) data collection, storage, management, analysis and, where applicable, cleansing, and (i) any other services designed to assist us in maximizing our business potential. These third parties may have access to this Website's user information, including PII, to the extent it is needed to perform their duties and functions.

The third parties engaged to provide services, e.g., advertising or marketing related services for Edwin may also use technology to collect information from or about you in order to modify marketing materials and enable other advertisements and offerings. This information includes your use of the Website, details regarding other websites you visit and online services you access overtime, advertisements you view, and other activities you engage in online. The third party service providers that perform such related services are governed by their own information practices and are not covered by this Privacy Policy. For more information about how such third parties collect and use your information, please refer to their respective privacy policy.

Edwin’s Security: We may release information about our users, including PII, when legally required to do so, at the request of governmental authorities conducting an investigation, or to verify or enforce compliance with the policies governing our Website and applicable laws. We may also disclose such user information whenever we believe disclosure is necessary to protect the rights, property or safety of Edwin, or any of our respective affiliates, business partners, customers or others.

Aggregate Information: We may disclose non-identifying, aggregated user statistics to third parties for a variety of purposes, including describing our services to prospective partners and other third parties. Examples of such non-personal information include the number of users who visited this Website during a specific time period or purchased a specific product through this Website.

Promotions: If you choose to enter a contest, sweepstakes or promotion, your PII may be disclosed to third parties in connection with such promotion, including without limitation for purposes of posting your entry with attribution or otherwise as permitted in the official rules for the promotion in question, fulfilling your prize or including your name on a winners’ list. Also, by entering a promotion, we may require you to consent to the use of your PII or other information, such as name, voice or likeness, in advertising, promotional and marketing materials. In addition, we may offer certain promotional content, such as a sweepstakes, sponsored by or co-branded with a third party, who may obtain the PII that you submit.

Corporate change: In addition, we reserve the right to disclose, share and/or otherwise transfer user information, including without limitation PII, in connection with a corporate merger, acquisition, consolidation, the sale of a portion of our business or the sale of substantially all of Edwin's assets, or other fundamental corporate change, whatever form it may take. You will be notified via email or prominent notice on our Website prior to a change of ownership or control of your personal information, if your personal information will be used contrary to this policy. For clarification and the removal of doubt, Edwin specifically reserves the right to transfer or share a copy of PII collected pursuant to this Privacy Policy from this Website, off-line or otherwise, to the buyer of that portion of its business relating to that information.

WHAT STEPS ARE TAKEN TO KEEP PERSONAL INFORMATION SECURE?

We use various security measures, including Secure Socket Layer (SSL) encryption technology, to protect personal information that we collect. If you place an order through this Website, you will be asked to set up an account and provide an email address and password. You must provide an appropriate email address and password in order to access account information. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel a password, or if you become aware of any loss, theft or unauthorized use of a password, please contact our Customer Service Department by email contact@edwin-usa.com.

We strive to ensure the security of your PII on our systems, including limiting access to the PII contained on our servers. Unfortunately, no security measures are perfect or impenetrable and data transmission over the Internet can be guaranteed to be 100% secure. We cannot and do not ensure or warrant the security of any information you transmit to Edwin and you do so at your own risk. If for any reason you cannot access the secure server, or if you're not quite comfortable shopping online at any of our Website, please feel free to place your order with us by telephone at the number listed on our Website. We will never request your password, username, credit card information or other personal information through email.

In consideration for your use of the Website's Community Features and functionality, you agree to (i) comply with the "Community Guidelines" set forth below. Users who violate the Community Guidelines, may, at Edwin’s sole discretion, be permanently banned from using the Website.

COPYRIGHT NOTICE

If you are a copyright owner and believe that any Community Content appearing on the Website has been copied in a way that infringes upon your copyrights, you may submit a notification to Edwin pursuant to the Digital Millennium Copyright Act ("DMCA") by providing the following information in writing (see 17 U.S.C. 512(c)(3) for further detail) to contact@edwin-usa.com.

  • Your name, address, telephone number, and email address;
  • A description of the copyrighted work that you claim has been infringed or, if multiple copyrighted works are covered by a single notification, a representative list of such works;
  • The exact URL or a description reasonably sufficient to permit Edwin to locate where the alleged infringing material is located;
  • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; and
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Upon receipt of the written notification as outlined above, Edwin will use good faith, reasonable efforts to remove the material that is alleged to be infringing and forward a copy of the written notification to the alleged infringer. The alleged infringer has the right to file a counter-notification by providing EDWIN with the following information: (1) a physical or electronic signature; (2) identification of the material that has been removed the location at which the material appeared before it was removed; (3) a statement under penalty of perjury that he/she has a good faith belief that the material was removed as a result of mistake or misidentification of the material to be removed; (4) his/her name, address, and telephone number, and a statement that he/she consents to the jurisdiction of Federal District Court for the judicial district in which the address is located, or if his/her address is outside of the United States, for any judicial district in which the service provider may be found, and that he/she will accept service of process from the person who provided notification under subsection (c)(1)(C) or an agent of such person. By this filing, Edwin seeks to preserve any and all exemptions from liability that may be available under the DMCA or otherwise, but does not necessarily stipulate that it is a service provider as defined in 17 USC - 512c or elsewhere in the law.

YOUR CHOICES/UNSUBSCRIBE

You will have an opportunity to unsubscribe from receiving promotional material from this Website by clicking on an "unsubscribe" hyperlink contained in promotional emails we send you. Additionally you may email us at contact@edwin-usa.com. Because customer lists often are prepared well in advance of an offering (sometimes a few months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. Please be aware that we will process your request as quickly as we reasonably can, but it may not be possible to update our systems immediately. We appreciate your patience and understanding in giving us time to carry out your request.

Even if you are removed from any such list, if you order online, we will send you an email confirming your order and may need to contact you by phone, email, or regular mail if we have questions about your order. In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons.

If you want to opt out of having your PII shared with third parties for marketing purposes, you must consistently opt-out at each website where you register and whenever you provide PII to us. Please bear in mind that this opt-out choice for "third parties" will not apply to Edwin, Edwin licensees and/or co-branding participants, as set forth below. Please also keep in mind that any opt-out choices you make will not apply in situations where (a) you either have made, simultaneously make, or later make a specific request for information from us, or (b) Edwin uses your PII for either operational purposes (e.g. to complete transactions requested by you, or to send you administrative communications either about your account with us or about features of our Website, including any future changes to this Privacy Policy, the Terms of Use, or any other policy or terms that affect you and your use of our Website) or fulfillment purposes (e.g. sharing with companies that facilitate communications and transactions with you).

Finally, if you do not exercise your opt-out choices upon registration or otherwise at the time the PII is provided, it may take some time to process your opt-out choices. Our systems require time to update, and promotional mailings using PII shared before your opt-out may already be in process. Thus, your PII might continue to be shared with third parties for promotional purposes for some time after you make your request, For similar reasons, if your PII is shared with a third party, Edwin largely or completely loses control over how that information is used. Thus, even after you have opted out of allowing us to share your PII, you might continue to receive promotional materials from third parties unless and until you duly register your opt-out request with each third party in question.

WHAT HAPPENS WHEN I LINK TO OR FROM ANOTHER WEBSITE?

Please be aware that when you are navigating our Website or viewing an email or other content provided by Edwin, you may have the opportunity to click on links that take out outside of Edwin's service to other websites or online content that are beyond Edwin's control. If you "click" on the link to such a third party, the "click" takes you to a third party's website or online content. We have no control over and are not responsible for the content of any third party websites to which you navigate. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other Websites. We encourage you to be aware of when you leave this Website and to read the privacy policies of each and every Website that you visit.

If you have accessed this Website through a link from certain of our advertising or marketing partners, this Website may include a frame of the applicable advertising or marketing partner. Nevertheless, the information you provide to us through these framed web pages is collected by us, and our use of this information is governed by this Privacy Policy.