If you are not completely satisfied with an EDWIN USA purchase or gift for any reason, please review our return, refund and exchange policies for edwin-usa.com purchases. Merchandise must be returned in unworn, unused, and undamaged condition with all original tags attached. Please note that all returns are subject to validation and approval at Edwin’s discretion.
In the case of incorrect items shipped or damaged during shipment, please contact our Customer Care Team at firstname.lastname@example.org.
Returning Online Purchases
For edwin-usa.com orders shipped to a U.S. address, we gladly accept returns of merchandise for a full refund if we receive your return within 30 days of the date of purchase. Requests for refund must be accompanied by valid proof of purchase. Refunds will be made in the same form of payment as your purchase was made. We do not accept returns made after 30 days of purchase date. All worn, damaged, used, and final sale items cannot be returned or exchanged. If we receive worn, damaged or used items, or items without all original tags attached, or items returned more than 30 days post purchase, the items will be not be returned to you.
U.S. Returns By Mail
Returns are accepted on all orders within 30 days of purchase.
Edwin-usa.com purchases shipped to a U.S. address can be easily returned by mail (follow the return procedures described below). Please note: Returns will not be accepted if mailed to a store location. Items shipped outside of the returns window may not be returned to you. EDWIN USA is not responsible for lost returns.
1. Prepaid Return Label
Please email our Customer Care Team at email@example.com to initiate the return process. Within 24 to 48 hours, our Customer Care Team will email you a packing slip and prepaid return label (pre-paid label is sent by email only and not mailed out; label will be voided after 14 days). On your packing slip, indicate the reason you are returning the item(s) and enclose the packing slip in the package. If a prepaid return label is provided, affix the prepaid label to the outside of your package, make a note of the tracking number, and leave the package with UPS. Shipping charges are prepaid and no additional postage is required. Please allow approximately 2 weeks for processing. Additional delays may occur.
*If you’ve contacted customer service for assistance with a return and do not receive a response, please check your email spam/junk folder as your return slip may have been sent here. We apologize for any inconvenience.