If you are not completely satisfied with an EDWIN USA purchase or gift for any reason, please review our return, refund and exchange policies for edwin-usa.com purchases. Merchandise must be returned in unworn, unused, and undamaged condition with all original tags attached. Please note that all returns are subject to validation and approval at Edwin’s discretion.
In the case of incorrect items shipped or damaged during shipment, please contact our Customer Care Team at email@example.com.
Returning Online Purchases
For edwin-usa.com orders shipped to a U.S. address, we gladly accept returns of merchandise for a full refund if we receive your return within 14 days of the date of purchase. Requests for refund must be accompanied by valid proof of purchase. Refunds will be made in the same form of payment as your purchase was made or store credit. We do not accept returns made after 14 days of purchase date. All worn, damaged, used, and final sale items cannot be returned or exchanged. If we receive worn, damaged or used items, or items without all original tags attached, or items returned more than 14 days post purchase, the items will be not be returned to you.
U.S. Returns By Mail
Returns are accepted on all orders within 14 days of purchase.
Edwin-usa.com purchases shipped to a U.S. address can be easily returned by mail (follow the return procedures described below). Please note: Returns will not be accepted if mailed to a store location. Items shipped outside of the returns window may not be returned to you. EDWIN USA is not responsible for lost returns.
Exchanging Online Purchases
For edwin-usa.com orders, we do not currently offer direct exchanges, a return may be placed and store credit may be issues. Please see return process instructions.
Return Process Instructions
Please navigate to our returns page to initiate the return process. You will need your order number and email to start your return, select the item(s) you wish to return, list the reason, and select a refund tender. Within 48 hours, you will receive an emailed prepaid return label (pre-paid label is sent by email only and not mailed out; label will be voided after 14 days). Please ensure the item(s) in original condition are packaged properly and affix the prepaid label to the outside of your package, make a note of the tracking number, and leave the package with chosen shipping courier (UPS or Fedex). Shipping charges are prepaid by Edwin-usa and no additional postage is required. Please allow 5-7 days for processing. Additional delays may occur.
*If you’ve submitted a return and have not received a slip within 72 hours, please check your email spam/junk folder as your return slip may have been sent here. We apologize for any inconvenience and can provide further assistance from our Customer Care Team at firstname.lastname@example.org